Crisis Responders are responsible for immediate, mobile response to requests from emergency and police services within Guelph and Wellington County. Volunteer duties include the provision of short-term emotional support and assistance to victims of crime, trauma, or other tragic circumstances. Crisis Responders also provide service by telephone and ensure appropriate options and/or referrals are available to victims. Volunteers are to conduct themselves and perform duties in accordance with the policies and procedures of Victim Services Wellington.
A Crisis Responder is accountable to Program Coordinators and/or the Executive Director.
The duties of a Crisis Responder include:
- Participate in 4 eight hour shifts per month
- Respond immediately to requests from police or other emergency personnel by attending on site, at an alternative location, or by telephone as appropriate
- Provide emotional support and assistance to each victim as needed
- Arrange for transportation and/or shelter as needed
- Assist victim in identifying immediate and long-term needs. Provide information, referrals and advocacy as necessary
- Follow-up with victims after initial contact to provide further support, determine status, and identify any further assistance which may be required.